Privacy, Policies & Terms

Last Updated: October 8, 2026

Welcome to Alpine North Limousine. By using our website, requesting a quote, making a reservation, or using our transportation services, you acknowledge and agree to the Privacy Policy and Terms & Conditions outlined below.

Alpine North Limousine provides private chauffeur transportation, airport transfers, sightseeing tours, corporate transportation, special-event transportation, and related services throughout Vancouver, Whistler, Squamish, and the Sea-to-Sky corridor. We are available 24 hours a day, 7 days a week.

1. Reservations & Payment

A valid credit card may be required to secure a reservation, even when another payment method is intended to be used.

Payment may be made by accepted payment methods including cash and major credit cards. Alpine North currently accepts Visa, Mastercard, American Express, JCB, Diners Club, and Discover. Payment information may be required at the time of booking, and the applicable amount may be charged according to the reservation terms.

All charges are processed in Canadian dollars unless otherwise agreed.

A reservation is considered confirmed when the booking has been accepted by Alpine North and any required payment or deposit has been received.

2. Rates, Taxes & Additional Charges

Quoted or published rates may be subject to applicable taxes, gratuities, parking charges, waiting time, additional stops, route changes, or other charges applicable to the service.

A 5% GST applies to transportation services. Gratuity is not included unless specifically stated in the quoted price or booking confirmation.

Additional charges may apply for:

Extended waiting or delays
Additional or extended stops
Parking charges
Damage, spills, stains, or excessive cleaning
Changes to a confirmed reservation
Services or requests outside the original booking
Other expenses incurred specifically for the customer’s transportation service

Any additional charges will be communicated where reasonably possible and may be charged to the payment method provided for the reservation.

3. Cancellation Policy

Alpine North Limousine maintains a 48-hour cancellation policy.

Reservations cancelled more than 48 hours before the scheduled transfer are not subject to a cancellation charge.
Transfers cancelled within 48 hours of the scheduled service may be charged in full.
Changes requested within 48 hours of service may be subject to a $100 change fee, depending on availability and circumstances.
During exceptionally busy periods, including certain holiday periods, additional cancellation or change restrictions may apply.
Certain special services, packages, or custom arrangements may have different cancellation terms, which will be communicated at the time of booking.

Alpine North will make reasonable efforts to accommodate changes or cancellations whenever possible, but availability is not guaranteed.

The cancellation policy published by Alpine North currently states that transfers cancelled within 48 hours may be charged in full and that changes within 48 hours may be subject to a $100 charge.

4. Waiting Time & Delays

Waiting time beyond any complimentary or agreed waiting period may be charged at the applicable hourly rate for the vehicle.

For airport transfers, Alpine North monitors flight information when appropriate, but customers should provide accurate flight details and notify Alpine North of known delays or schedule changes.

Alpine North is not responsible for delays caused by:

Airline schedule changes
Flight delays or cancellations
Lost luggage
Immigration or customs processing
Weather conditions
Road closures
Traffic congestion
Accidents
Construction
Other circumstances beyond Alpine North’s reasonable control

For airport pickup procedures, customers should follow the pickup instructions provided with their reservation.

5. Stops & Route Changes

For certain transfers, reasonable stops may be accommodated upon request.

For Vancouver–Whistler transfers, complimentary stops for coffee, washroom breaks, photographs, or similar brief stops may be available, subject to the chauffeur’s discretion and the day’s schedule. Stops exceeding the complimentary period may be charged at the applicable hourly vehicle rate.

Extended sightseeing, shopping, restaurant stops, or other planned stops should be arranged in advance.

Additional stops or significant route changes may result in additional charges.

6. Vehicle Requests & Substitution

Customers may request a specific vehicle; however, vehicle availability is subject to the fleet and circumstances on the date of service.

Alpine North reserves the right to substitute a vehicle when necessary because of mechanical problems, maintenance, weather, accidents, availability, or other circumstances beyond its reasonable control.

Where reasonably possible, Alpine North will provide a suitable replacement vehicle of comparable capacity and service level.

Vehicle photographs displayed on the website are representative and may differ from the exact vehicle provided on the day of service.

7. Passenger Conduct

Passengers are expected to behave in a respectful and safe manner toward the chauffeur, other passengers, and the vehicle.

Alpine North reserves the right to terminate a trip without refund if a passenger or group engages in behavior that, in the chauffeur’s reasonable judgment, creates a safety risk, damages the vehicle, threatens the chauffeur or another passenger, or otherwise makes continuation of the service unreasonable.

Smoking is prohibited in all vehicles.

The use, possession, or transportation of illegal drugs is prohibited.

Alcohol may be restricted or prohibited depending on the vehicle, service, applicable law, and circumstances. Customers are responsible for complying with all applicable laws and instructions from the chauffeur.

8. Vehicle Damage & Cleaning

The person who made or paid for the reservation may be responsible for damage or excessive cleaning caused by the passenger or members of their party.

This may include, but is not limited to:

Spills and stains
Vomit or sickness
Damage to seats or interior surfaces
Broken glass or equipment
Burns
Excessive pet hair or animal-related damage
Smoking-related damage
Other damage caused during the service

Reasonable repair, replacement, or cleaning costs may be charged to the payment method associated with the reservation.

9. Pets & Luggage

Alpine North is a pet-friendly transportation service. Pets are generally welcome when properly restrained or transported in an approved carrier. Customers should notify Alpine North in advance when travelling with a pet.

A pet carrier may be available upon request, subject to availability. Large carriers or pets may reduce available luggage capacity.

Customers are responsible for ensuring that their luggage and personal belongings fit within the vehicle’s available capacity.

Alpine North is not responsible for loss or damage to personal belongings left unattended in the vehicle.

10. Lost Property

Passengers should check the vehicle before leaving.

Alpine North will make reasonable efforts to assist in recovering items left in a vehicle, but does not guarantee recovery of lost property.

If an item is recovered, reasonable delivery or shipping costs may apply if the customer requests that the item be returned.

11. Force Majeure & Uncontrollable Circumstances

Alpine North Limousine is not responsible for failure or delay in providing transportation caused by circumstances beyond its reasonable control.

These circumstances may include severe weather, road closures, accidents, traffic conditions, mechanical emergencies, natural disasters, government restrictions, airport disruptions, airline delays, or other unforeseen events.

Alpine North will make reasonable efforts to provide alternative arrangements when practical.

12. Privacy Policy

Alpine North Limousine respects your privacy and is committed to protecting the personal information you provide when using our website or transportation services.

We may collect information such as:

Name
Phone number
Email address
Pickup and drop-off locations
Travel dates and times
Flight information
Number of passengers
Special requests
Payment and billing information
Other information necessary to provide the requested service

13. How We Use Your Information

Personal information may be used to:

Process and manage reservations
Provide transportation services
Communicate booking confirmations and updates
Contact customers regarding changes or delays
Process payments and billing
Respond to customer inquiries
Provide customer support
Improve our website and services
Meet legal, regulatory, and operational requirements
Send marketing communications where permitted and where appropriate consent has been provided

We do not sell or rent customers’ personal information for third-party marketing purposes.

14. Sharing Personal Information

Alpine North may share necessary information with trusted service providers when required to provide or support its services.

This may include payment processors, booking and reservation platforms, dispatch systems, technology providers, communication providers, or other service providers working on behalf of Alpine North.

Information may also be disclosed where required by law, legal process, court order, regulatory requirement, or to protect the rights, safety, and property of Alpine North, its customers, employees, chauffeurs, or others.

15. Website & Online Forms

Information submitted through forms on this website may be used to respond to your inquiry, prepare a quote, process a reservation, or provide requested transportation services.

By submitting your information, you confirm that the information provided is accurate to the best of your knowledge.

Alpine North may use third-party services and booking systems to process reservations and transportation requests.

16. SMS & Communications

If you provide your telephone number and consent to receive text messages from Alpine North, you may receive SMS communications relating to your reservation, booking confirmations, pickup information, service updates, billing, or other transportation-related communications.

Message frequency may vary depending on your reservations and interactions with Alpine North.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications by replying STOP to a message where supported. For assistance, reply HELP or contact Alpine North directly.

Opting out of certain communications may affect our ability to provide important reservation-related notifications by text message. You may still contact Alpine North by phone or email.

SMS consent information will not be sold or shared with third parties for their own marketing purposes.

17. Data Security

Alpine North takes reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, Alpine North cannot guarantee the absolute security of information transmitted through the internet.

18. Your Privacy Choices

You may contact Alpine North to request information about the personal information we hold about you, request corrections to inaccurate information, or ask about deletion where permitted by applicable law.

Certain information may need to be retained where required for legal, accounting, security, dispute-resolution, or operational purposes.

You may also opt out of marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

19. Changes to This Policy

Alpine North Limousine may update these Privacy Policy and Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or services after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

20. Contact Alpine North Limousine

If you have questions about these Privacy Policy and Terms & Conditions, your reservation, privacy, or your personal information, please contact us:

Alpine North Limousine
410 15th St W
North Vancouver, BC V7M 1S6
Canada

Phone: 1-866-784-4020
Phone: 604-849-0224
Email: info@alpinenorth.ca

Alpine North Limousine is available 24 hours a day, 7 days a week.

By making a reservation or using Alpine North Limousine’s services, you acknowledge that you have read and agree to the applicable Terms & Conditions and Privacy Policy.